Warranty & Installation
The warranty covers manufacturing/ workmanship and material defects that occur during the warranty period. The warranty applies to furniture used under normal household conditions.
This limited warranty does not apply to:
Normal wear and tear
Cuts or scratches, or damage caused by impacts or accidents
Products that have been stored, assembled or installed incorrectly, used inappropriately, or cleaned using the wrong cleaning methods or cleaning products. (eg upholstered furniture will lighten over time if it's exposed to direct sunlight)
No warranty on upholstery/ coverings/ cushion Cove
The warranty does not cover damages due to the usage of the product beyond its intended use and wear & tear in the natural course of product usage.
In response to seasonal climate variations, solid wood will contract and expand throughout the life of the product and is thus not warranted for this purpose. (for solid wood furniture)
Glue lines or other issues related to the natural characteristics of wood are not defects and not covered under warranty.In addition, any claim for seasonal splits, joints opening is limited to warranty period from the time of purchase. (for solid wood furniture)
Returns & Cancellations
CANCELLING AN ORDER OR PART OF AN ORDER
TIME FRAME
If you change your mind after placing an order, you can cancel the order (or part of the order) within 07 (seven) days of the order confirmation, or before it is shipped, whichever is earlier.
FEE
A cancellation fee of 2.5% will be applied on the amount paid by you while processing the refund. Any cashback earned on the order prior to the cancellation will be deducted from febonic credits. If the same cashback has been used completely or partially to place another order, the cashback amount will be deducted from the refund amount of the cancelled product.
RETURNING AN ITEM
TIME FRAME
You can return an Item within 07 (Seven) days of the item being delivered to you. Return requests are not accepted after 07 (seven) days from the date of delivery.
WHAT'S ELIGIBLE FOR RETURN?
Damaged - If the item delivered to you is in a damaged condition. In the case of minor damage (like chip-off/scratch/peel-off, torn stitches on upholstery or carpets) customers can choose not to return the item and instead request a carpenter service from febonic.com to fix the damage.
Defective - If the item delivered to you is defective. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product (for e.g. imbalance, wooden joints opening etc). Please note that natural characteristics of the material used, like appearance or texture (especially for solid wood products) are not defects.
Difference - If the item delivered to you is different (in dimension, shape or colour) from the item image on our website.
Missing - If the product delivered to you is incomplete or has components missing.
Not Functional - It the product delivered to you is dead on arrival, this could occur in items with batteries or requiring electrical sources (like clocks, lights and bulbs).
Care
Care
Try and use a tablecloth or any thick quality cloth on your dining table or any other table which is subject to daily and heavy use.
Do not keep warm or cold items directly on a furniture surface; instead use a hot pad or coasters; please do not keep hot items like a tawa or baking dish even on a hot pad.
To protect your furniture from fading, avoid keeping your furniture next to windows and other places where it can be exposed to direct sunlight.
To avoid minor scratches which may hamper the finish of your furniture avoid sliding or passing items placed on your tabletop.
Avoid placing items like burning candles or irons on any furniture as the heat generated from them may affect the life of your furniture in the long run, make use of candle holders to avoid melting wax touching the furniture.
Cleaning your furniture items regularly will help you maintain them for a long time, make sure that you clean your furniture gently with a soft lightly damp cloth; using a rough rag and pressing it hard against the wood might lead to minor scratches.
In case of a spill on the furniture, never try to wipe it as it will spread the spill and hamper the polish, instead just blot the spill.
To protect your furniture from moisture, avoid placing it in direct contact with damp walls. We recommend wiping the moisture promptly with a dry, soft & lint free cloth.
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